{"id":16963,"date":"2020-11-27T13:59:26","date_gmt":"2020-11-27T06:59:26","guid":{"rendered":"https:\/\/hoanamenergy.com\/?page_id=16963"},"modified":"2021-01-04T09:24:04","modified_gmt":"2021-01-04T02:24:04","slug":"maintenance","status":"publish","type":"page","link":"https:\/\/hoanamenergy.com\/en\/maintenance\/","title":{"rendered":"Maintenance"},"content":{"rendered":"<p><span style=\"font-size: 14pt; color: #000000;\"><strong>1. Remote support.<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">Remote Support means that Hoa Nam provides solutions for technical enquiries or problems related to the Smart PV products under warranty by telephone or e-mail, including Help Desk and Remote Technical support.<\/span><\/p>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"color: #000000;\"><strong>Help Desk<\/strong> provides technical support to Hoa Nam\u2019s customers for Smart PV Products through email or hotlines below.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">Email: support@hoanamenergy.com<\/span><\/p>\n<p><span style=\"color: #000000;\">Hotline: 0246 292 8800<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><strong>Remote Technica<\/strong>l <strong>Support<\/strong> includes technical enquiry and problem handling services. The technical enquiry service provides consultation services in respect of Huawei Smart PV Products. The problem handling service is to provide solutions to customers for Smart PV Products-related problems.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 14pt; color: #000000;\"><strong>2. Hardware support.<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">During the applicable Warranty Period, Hoa Nam guarantees that all Smart PV Products purchased shall be free from defects in material, fabrication and workmanship.<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Huawei Smart PV products that are defective in material, fabrication or workmanship or do not meet the published specifications shall be replaced free of charge.<\/span><\/li>\n<li><span style=\"color: #000000;\">If the delivery site is located in a remote island, customer is responsible for picking up the replacement product from Huawei local warehouse. Customer is also responsible for preparing the defective product (packed in the package from the replacement product) and returning defective product to Huawei local warehouse in 15 days. Additional charges may be incurred if the defective product is not returned in 15 Business Days after the replacement product is received by customer.<\/span><\/li>\n<li><span style=\"color: #000000;\">If the delivery site is not located in a remote island, Huawei is responsible for delivering the replacement product to a location that is agreed by Huawei and the customer. After receiving the replacement product, customer shall prepare the defective product (packed in the package from the replacement product) within 15 Business Days. Huawei is responsible for picking up the packed defective product from a location that is agreed by Huawei and the customer. Additional charges may be incurred if the defective product is not packed and prepared in 15 Business Days.<\/span><\/li>\n<li><span style=\"color: #000000;\">The original product model, if no longer available, may be replaced with a similar product model. The replacement product provided by Huawei will be functionally equivalent to the customer\u2019s defective product in terms of features, functions, and compatibility. The software version shall be by default.<\/span><\/li>\n<li><span style=\"color: #000000;\">The warranty period of the replacement product shall follow the remainder of the original product warranty period.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. Remote support. Remote Support means that Hoa Nam provides solutions for technical enquiries or problems related to the Smart PV products under warranty by telephone or e-mail, including Help Desk and Remote Technical support. Help Desk provides technical support to Hoa Nam\u2019s customers for Smart PV Products through email or hotlines below. Email: support@hoanamenergy.com&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"class_list":["post-16963","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Maintenance - hoanamenergy.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hoanamenergy.com\/en\/maintenance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Maintenance - hoanamenergy.com\" \/>\n<meta property=\"og:description\" content=\"1. Remote support. Remote Support means that Hoa Nam provides solutions for technical enquiries or problems related to the Smart PV products under warranty by telephone or e-mail, including Help Desk and Remote Technical support. Help Desk provides technical support to Hoa Nam\u2019s customers for Smart PV Products through email or hotlines below. 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Remote support. Remote Support means that Hoa Nam provides solutions for technical enquiries or problems related to the Smart PV products under warranty by telephone or e-mail, including Help Desk and Remote Technical support. Help Desk provides technical support to Hoa Nam\u2019s customers for Smart PV Products through email or hotlines below. 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