Mon - Fri: 8:30 AM - 5:00 PM
Hoa Nam provides comprehensive Operation and Maintenance (O&M) solutions to ensure your solar power system always operates at maximum efficiency and absolute safety. We utilize the smart FusionSolar remote monitoring system to track and diagnose operational status in real-time and manage all equipment on a single platform. Hoa Nam’s team is always ready for rapid technical support, helping the system operate durably throughout the project lifecycle.
Support services
- Rapid Troubleshooting Support: Checking error codes via the application and providing online guidance or on-site handling for critical issues.
- Genuine equipment warranty: Supporting ticket creation directly with Huawei and providing complete logfiles and serial number photos to accelerate the warranty process.
- System settings optimization: Consulting and configuring system parameters to optimize electricity yield based on the actual needs of factories and households.
- Operation training and guidance: Training on detailed operational procedures and advising on heat dissipation design and safety to help customers prevent operational risks.
How does remote diagnosis and troubleshooting work?
The Hoa Nam team performs error code and fault information checks via a dedicated App. For minor faults, we provide immediate handling guidance to save time.
What is the on-site support process for critical issues?
In cases of unrecoverable faults, Hoa Nam’s technical team will provide direct on-site inspection to deliver the optimal solution.
How to maintain long-term PV module performance?
We utilize the integrated PID Recovery solution within Huawei inverters to restore efficiency, ensuring PV modules always operate at their best.
What is the support policy for customized system settings?
Hoa Nam supports system inspection and complete commissioning configuration in strict accordance with Huawei solutions or the specific requirements of each factory.
Ensure durable system operation with Hoa Nam experts
Energy solution consulting
Our team of experts is ready to advise you on the most optimal, resource-saving, and efficient solar solutions.
Technical Support & Maintenance
Committed to dedicated after-sales service, rapid troubleshooting, and smart system operation.
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